We realize that the internet can sometimes be a confusing road to travel, therefore we list a few of the most common difficulties people sometimes experience at AccuLotto.com. If you cannot find the solution to the problem on these pages, please contact us using the convenient contact form and we will respond as quickly as possible.

I click the "Join Now" button and get an error page or my computer crashes.

There are some pages on this web site that show a broken plug in icon. What is the problem?

I have signed up for my numbers but when I try to view them the page is blank.

Q. I click the "Enroll Now" button and get an error page or my computer crashes.

A. AccuLotto.com's secure order system uses 128 bit encryption technology. Many older browsers such as Netscape 4.0 and Internet Explorer 4.5 will not be able to connect to our order system as they are only capable of handling 40 bit encryption. Web browsers downloaded from outside the United States are called "Export Versions" and their ability to handle 128 bit encryption expires more often then domestic versions. If you have been using the same browser for over a year or it is the browser that came with your computer, then you should download the most recent browser immediately. Both Netscape Navigator and Internet Explorer are FREE. Click one of the links below to begin your download and begin experiencing all the internet has to offer. NOTE: Each download may give you the choice of 40 bit encryption or 128 bit encryption. Please select 128 bit encryption!

Q. There are some pages on this web site that show a broken plug in icon. What is the problem?

A. We utilize the Flash Plug-in on various locations throughout this web site. The Flash plug-in enables you to view enhanced animations and multimedia content. You can download the Flash plug-in at Macromedia.com. After you have downloaded the plug-in, you will need to install it and restart your browser.

Q. I have signed up for my numbers but when I try to view them the page is blank.

A. The most common reason for your numbers page appearing blank is because you do not have the latest version of the free Flash plug-in for your browser. The Flash plug-in enables you to view enhanced animations and multimedia content and this is how AccuLotto.com delivers your numbers to you. You can download the free Flash plug-in at Macromedia.com. After you have downloaded the plug-in, you will need to install it and restart your browser and log back in to the AccuLotto members area with your username and password. Click Here to download the free Flash plug-in now.